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Office of Information Technology Student Help Desk OIT Home | Faculty/Staff Help Desk | Student Help Desk | PC Standards | Technology Training | OIT Staff | Glossary of Internet Terms | FAQs Student Help Desk Information Technology is creating a separate Student Help Desk located on the Brockton Campus in SC190 (also known as the SCCC). Students can get help with password issues related to: Massasoit computer network login CE6 (WebCT) Luminis (MyMassasoit) Banner Access Student Help Desk Hours: (see SCCC Schedule) 8:00am – 4:00pm, Monday - Friday (508) 588-9100 x1996 A valid photo ID is required. *After 4pm students will be directed to the T544 Help Desk for password assistance. Please note: The existing Faculty & Staff Help Desk is still located in the Technology Building on the Brockton Campus (T544). During this transition to a separate Student Help Desk, T544 will still assist students with log-on and password issues. Faculty & Staff Help Desk Hours During the fall and spring semesters, the Help Desk is open: Monday 8:30am – 5:00pm Tuesday-Thursday 8:30am – 9:00pm Friday 8:30am – 5:00pm Saturday 8:00am – 4:00pm You may leave a voice mail (x1139) at any time and your call will be returned as soon as possible. If you are directed to voice mail after only one ring, we are assisting other users. Listen carefully to the prompts and leave a detailed message. During semester breaks and summer sessions, the Help Desk is open: Monday-Friday 8:30 – 5:00pm Handouts and printed copies of classroom lab and student network access documentation are available at the new Student Help Desk in SC190.
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