Massasoit - Faculty and Staff Help Desk

Campus Notices:

No Notices

Frequently Asked Questions

Q: I call the helpdesk but get voice mail. Why?
A: If the Help Desk staffperson is helping another telephone customer, you are routed into the voice mail automatically. If this is a critical call, leave voice mail with your contact information.

Q: Why do I need a helpdesk ticket number?
A:This number is important to OIT for tracking progress. If you've reported a problem and haven't received an update or solution, we'll use the tracking number find your ticket.

Q: Do people on the Canton campus need to call the Help Desk?
A: Yes. Since there is no permanent technician assigned to Canton , we must dispatch someone to solve the problem. Therefore, all problems must be logged into the Help Desk system for proper tracking.

Q: Can I change my network password?
A: Your password expires after 90 days. At that time you must change your password in order to continue to access the network.

Q: I forgot my password, now what?
A: Call or visit the Help Desk for assistance in resetting your password or PIN number.

Q: So how do I get help logging in?
A: Call the Help Desk if you have a problem signing on to any of the network services.

Q: How Do I get an E-mail account?
A: Email accounts are set up for faculty and staff on the request of your supervisor. Student accounts are automatically generated daily
from new registration data.

Q: Ok, I have E-mail. What's my address?
A: Faculty and staff accounts have the general format of first initial/last name@massasoit.mass.edu . For example, Robert Smith would have and Email account of rsmith@massasoit.mass.edu .

Q: Can I use my home E-mail account?
A: For faculty and staff, Massasoit business should be transacted with your official Massasoit account. For students, faculty will be using your Campus Pipeline account if they need to contact you.

Q: I had a login last semester, do I still have my data?
A: Yes. Accounts are not cleared from one semester to the next. However the same space restriction applies and if you reach the limit of your available space then you will have to perform some maintenance to remove unneeded data

Q: Do I get to keep my account forever?
A: All account and network access is provided for current faculty, staff, and students. Once you are no longer employed at Massasoit or no longer a current student that access is no longer guaranteed.

Q: Can I have a personal Web Page?
A: Full time faculty will be provided with the space and access to tools that will allow them to create unofficial personal pages. All official College web pages must conform to guidelines as established in the Web Development Policy document available from the OIT home page.

Q: I'm new at MCC and need more information on how to work with this system. Where can I get that?
A: If you are a member of faculty or staff there are periodic workshops provided by IT in the basics of our standard desktop software. The schedule of courses can be found. There are also handouts available

Q: As a member of faculty or staff, can I install software on my desktop or laptop PC?
A: Most faculty and staff are not provided with administrator privileges to their PC. This means that you will not be able to install software on your system without the assistance of an IT staff person. If you need this help, call the HelpDesk at extension 1139 with best available times to visit your office to install the software.

Q: As a staff or faculty member can I have copies of any software to use at home?
A: No. Some software used on campus has licensing that prevents the copying or use of the product on your home computer. There are exceptions, such as much of the Microsoft Office suite of software. Call the HelpDesk at extension 1139 with a request and you will be told if the specific software is available for home use.

Q: How do I get a Banner account?
A: Baseline Banner accounts are requested using the Banner Access Request form and the instructions found in OIT/Banner Documentation of Public Folders.

Q: I'm having trouble signing into Banner Web and I'm not sure of my PIN. Where do I get help?
A: If you call or visit the Help Desk with your personal information we can reset your Banner PIN.

Q: I'm a new employee and have never used Banner. Who provides Banner training?
A: At this time IT does not provide Banner training although you will find documentation in OIT/Banner Documentation of Public Folders. You should seek out coworkers with expertise in your area of Banner.

Q: How do I get an email account?
A: College email is provided for all current employees. If you are a new employee and do not have an email account you should speak to your supervisor who can make a request to IT for the account. You should also review the email policy that can be found on the OIT home page.

Student email is provided via CampusPipeline. Pipeline is also your connection to campus activities, student services, and your course information. If you need information on you Pipeline account you should contact the Help Desk. The link to your Pipeline account is at the bottom of the MCC Web page.

Last Update: March 5, 2008

Call Toll Free: 1-800-CAREERS

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