Customer Service for Municipalities
This 4-session seminar will focus on topics to help personnel involved in public interactions to deal professionally, such as: creating a positive atmosphere, minimizing unnecessary frustration, the value of responding to requests in a timely manner, and dealing with difficult situations. Learn the techniques involved in how to build a climate of trust and cohesion. The following topics will be covered: Communication Skills in the Public Sector, Customer Service Excellence in the Public Sector, Dealing with Angry Citizens and Difficult People, and Team Work to Best Serve Citizens.
January 22 – February 12, 2015
Thursdays, 9:00 a.m. – 12:00 p.m.
Plymouth Chamber of Commerce
134 Court Street
Plymouth, MA 02360
For more information, contact
Director of Corporate and Professional Training
T: 508.588.9100 x1302
Associate Director of Corporate and Professional Training
T: 508.588.9100 x1322